All Domestic orders placed via our online store are shipped with Australia Post Express. 

All International order placed via our online store are shipped with DHL Express.

Online orders are processed Monday - Friday within 48hrs of being placed. 

Please note: if your order is placed on a weekend or public holiday it will be dispatched the following working day. 

All orders are processed Monday – Friday

If you order before 9am AEST we will send your order out on the same day. Please allow an additional 24hrs during sale events or busy periods. If you order on the weekend all orders are processed and dispatched within 24-28hrs.

During a sale or promotion please allow an additional 24-48hrs for any order placed to be dispatched.

DOMESTIC SHIPPING

Our main priority is getting your order to you as quickly and efficiently as possible. We send all Australian orders via Australia Post Express. This means your parcel will arrive to you approx. 1-3 days after receiving your dispatch notification. You will also find your tracking number in this email. 

Please note that this is an estimate and once your parcel is with Australia Post we cannot control how long it takes to get to you. Please allow 1-2 days extra during busy periods as Australia Post experience delays.

All our parcels are signature on arrival so if you aren’t at home your order will most likely be at your local/closest post office. If you don’t receive a card, track your order via the Australia Post website. If you are still unable to locate your parcel please email our Girls With Gems Customer Service Team at sales@girlswithgems.com. If you would like your parcel to be left at home without a signature, please include this of the notes section of your order.

INTERNATIONAL SHIPPING

We offer DHL Express Shipping to all our International customers. For detailed information on International Shipping, scroll down to the International Orders section below. 

International cost varies depending on your location. This will be quoted upon check out. All prices on Girls With Gems orders are quoted in Australian Dollars (AUD)

Payment for all customs clearance and taxes are the responsibility of the customer. Girls With Gems take no responsibility for any additional charges included for shopping orders internationally.  

Please be advised that we cannot under any circumstances change the prices that appear on the customs invoice.

Once your order has been dispatched you will receive an email with tracking details. The time frame of when you should receive your package can vary depending on where you are located. Please note that DHL are experiencing some shipping delays due to the impact of COVID-19 

All International orders can be tracked through the link below: http://www.dhl.com.au/en/express/tracking.html

Australia Post are experiencing slight ongoing delays due to the impact of COVID-19. Please first track your order via the link - https://auspost.com.au/mypost/track/#/search. If you are still concerned that you won’t receive your order please email our Girls With Gems Customer Service Team via email sales@girlswithgems.com

We are still dispatching your orders daily, but our shipping carriers are experiencing delivery delays due to the high volume of parcels so please allow extra time in receiving them.

Once your order has been dispatched you will receive an email with a tracking number and shipping notification.

All Australia wide orders can be tracked through the link below: https://auspost.com.au/mypost/track/#/search

All International orders can be tracked through the link below: http://www.dhl.com.au/en/express/tracking.html

PLEASE NOTE: your order can take a few hours to become live for tracking after you receive this number. If you are unable to locate your tracking number in your dispatch email notification please contact our Girls With Gems Customer Service Team at sales@girlswithgems.com

Here at Girls With Gems, we want you to be happy with your purchases. We will happily accommodate the following return options within 7 days from when you receive your order. All returns will be processed within 1-2 business days. Please read carefully before placing your order.

All full priced items purchased online(with any other payment merchant apart from Afterpay and Zippay, see below) can be returned to us for either a refund, credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging. Instorepurchases are only eligable for a store credit or exchange.

All pre-order items can be returned for a store creditONLY and not a refund. 

Sale itemsare not eligible for return or exchange, see below.

Full priced items which have been exchanged in size or style can only receive a credit note not a refund.

Items which are purchased with AFTERPAY or ZIPPAY are NOT eligible for a refund. Instead all full prices items purchased with AFTERPAY or ZIPPAY are eligible for credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging. 

Orders which are purchased with ANY promotional code are NOT eligible for refund, rather you are eligible for a store credit or exchange. if you are unsure what is included within the term 'promotional code' please reach out to us before you purchase. 

We cannot accept returns or exchange of sale items, swimwear, intimates and jewellery. All sale itemsare FINAL.

Please see 'how do i make a return?' for steps on how to return your item.

1. Read our Returns Policy to make sure your return is eligible.

2. Head to our Returns Portal by clicking here. Enter your Order Number and the email address associated with the Order.

3. Once your return request has been approved you will receive an email containing the details on what to do next.

4. When sending back items pleas ensure the garment is in original condition, unworn with tags attached

5. Package up your item securely and send back within 5 days of your return request being accpeted via registered or express post. International orders needs to be returned to
within 7 days of your return rquest being accpeted. Items are to be sent back to Girls With Gems at the cost of the customer. Girls with Gems reserves the right to refuse to accept, and to return, parcels that arrive COD or have More to Pay stamped on them.

Please send the item with its original tags attached and a copy of your invoice to:

Girls With Gems

ATTN: RETURNS

5 Transvaal Avenue,

Double Bay, NSW, 2028.

Please include your full name, shipping address and contact number. Notify us by e-mail once you have sent the item and provide us with the tracking number.

If you believe your item is faulty, please head to our Returns Portal by clicking
here. Enter your
Order Number and the email address associated with the Order and images of the
fault. We will be in contact with the manufacturer and try to work out the best
solution. Please give us 2-5 days to converse with the brand directly.

Refunds are only issued if we deem the product faulty, this includes the
cost of shipping.

Your refund will take up to 5 days from receiving  the return to be processed.

We do not currently offer returns on sale items. This means sale items cannot be exchanged, refunded or returned for a credit note.

Sale items are FINAL sale.

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer refunds, exchanges or credit notes on lost parcels.

All returns need to be sent back to us within 7 days of delivery. Meaning 7 days from the day that you the tracking shows the item was delivered to you.

We do not currently offer free returns

At our Double Bay boutique located at 5 Transvaal Avenue, we offer returns within 7 days of purchase all full price items. You are eligible for a 12 month credit or exchange.

We do not accept refunds in-store.

Sale items cannot be returned for a credit, exchange or refund. Sale items are FINAL.

At the time of placing your pre-order, you will be required to pay the full amount. No promotional codes or subscription codes can be used on pre order items.

If you would like to cancel a pre-order you will be eligible for a credit NOT rather than a refund.

You are welcome to return a pre-order item and you will be eligible for a credit note rather than a refund. 

Once your order has been dispatched you will receive an email with tracking information and you will continue to receive updates regarding your parcel.

For all Domestic orders we use Australia Post - https://auspost.com.au/mypost/track/

For all International orders we use DHL - https://www.dhl.com/au-en/home/tracking.html

Yes we do!

To arrange please phone us on 0413 488 823 so that we can quote the job and arrange promptly.

Yes! We offer pick up from our Double Bay boutique which is located at 5 Transvaal Avenue, Double Bay.

You will be sent an email or text message from our Customer Service Team when your order is ready to collect.

If you require your click and collect urgently please phone our boutique on 0413 488 823 so that we can arrange to pack your order and have it ready promptly.

Orders made before 11am, Monday to Friday will be packed on the same day and be available for pick up.

You will need to wait for confirmation via email or text to ensure your order is packed as some items need to come from our warehouse.

Please note that some sale and clearance items will take longer to locate and therefore will not be ready same day.

If you require your click and collect urgently please phone our boutique on 0413488823 so that we can arrange to pack your order and have it ready promptly.