FAQ

Our online team is super speedy so once your order has been processed there is a chance that your order will be shipped out very shortly after. Sometimes we can't stop your order from going out so please email us to cancel your order as soon as possible.

If we cannot stop your order from going out, you will need to return the order at your own expense.

We do not provide free returns at this point in time.

With full price items we dispatch same day or next day.

Sale items come from our warehouse and can take between 3-5 days to dispatch.

Yes!

VIP's receive - a discount on all items, in-store personal styling, access to new arrivals before they launch and invitations to exclusive GWG events.

VIP status once acquired is for life! It is offered at the discretion of GWG once minimum spend is achieved, please call, email or DM us on Instagram to find out more.

All new arrivals are available to shop in our boutique at 5 Transvaal Avenue, Double Bay.

If you would like to try on any sale items, please phone us before hand so that we can ensure that they are transferred from our warehouse for you to try on and buy.

We received new arrivals daily!

The best way to keep up is via our Instagram @girlswithgems