Here at Girls With Gems, we want you to be happy with your purchases. We will happily accommodate the following return options within 7 days from when you receive your order. All returns will be processed within 1-2 business days. Please read carefully before placing your order.
All full priced items purchased online(with any other payment merchant apart from Afterpay and Zippay, see below) can be returned to us for either a refund, credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging. Instorepurchases are only eligable for a store credit or exchange.
Sale itemsare not eligible for return or exchange, see below.
Full priced items which have been exchanged in size or style can only receive a credit note not a refund.
Items which are purchased with AFTERPAY or ZIPPAY are NOT eligible for a refund. Instead all full prices items purchased with AFTERPAY or ZIPPAY are eligible for credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging.
Orders which are purchased with ANY promotional code are NOT eligible for refund, rather you are eligible for a store credit or exchange. if you are unsure what is included within the term 'promotional code' please reach out to us before you purchase.
We cannot accept returns or exchange of sale items, swimwear, intimates and jewellery. All sale itemsare FINAL.
All pre-order items can be returned for a store creditONLY and not a refund.
Please see 'how do i make a return?' for steps on how to return your item.