FAQ

Our online team is super speedy so once your order has been processed there is a chance that your order will be shipped out very shortly after. Sometimes we can't stop your order from going out so please email us to cancel your order as soon as possible.

If we cannot stop your order from going out, you will need to return the order at your own expense.

Shipping & Dispatch During 5DOC Sale

• Processing time : 3-4 business days due to high order volume.
• Express Shipping timeframes apply from the date your order is shipped, not the date of purchase.
• Express Shipping times : 1-4 business days from dispatch

All new arrivals are available to shop in our boutique at 5 Transvaal Avenue, Double Bay.

We received new arrivals daily!

The best way to keep up is via our Instagram @girlswithgems

We offer two Private Styling Experiences at Girls With Gems.

1. Private Styling (In-Store)
Bring your Mum, friends or come solo, and enjoy complimentary coffee or champagne while one of our senior team members styles you from head to toe. Whether you’re in need of a wardrobe refresh, styling for an upcoming event or holiday, we’re here to make sure you leave looking and feeling incredible.

2. Private Styling (Virtual)
We are now offering virtual styling sessions via Zoom or Facetime. Take us for a walk through your wardrobe, let us know what you’re having difficulty with and where you need our help, and we will offer our expert advice and styling tips and hand pick pieces to suit your lifestyle or occasion.

Head to our Private Styling Experience booking system, to book in your preferred experience.

If you were unable to find your size for a particular item and would like to be notified when it becomes available again, it's simple! Select your desired size on the product page and enter your email in the "notify me" section. Once we restock, we'll send you an email to let you know.

Since we ship from Australia, international customers are responsible for customs and duties within their own country. For more information, please contact your local customs office.

If any applicable customs or duty fees are not paid, the order will be returned to our warehouse and refunded to your original payment method. However, the refund will be reduced by the return fee and send out fee. Please note that any customs charges paid to receive your order are non-refundable upon return.

PLEASE NOTE: Same day delivery won't be available from the 28th Nov - 11th Dec 2025.

Yes, we offer same day delivery for Sydney Metro between Monday and Friday on orders purchased before 1pm (exluding pre-orders). Your order should be delivered between 4pm and 6pm. Please note you have to be home to receive this order otherwise it may be returned to us and incur a $40 return fee.

Yes, we offer Gift Cards and they can be purchased online or in store. Gift cards are valid for 3 years. They are non-refundable, cannot be exchanged for cash, and any remaining balance after a purchase may be used later. Lost or stolen cards are not replaceable via email.